PickupX
Policies

Refund & Cancellation Policy

Last updated: 18 October 2026

This policy explains how cancellations and refunds work on PickupX, operated by LetsInvent Ventures LLP.

1. Cancellations by customers

  • You can cancel a booking in the PickupX app at any time before the driver starts the trip (before the START code is entered). There is currently no cancellation charge.
  • Once the trip has started, it can't be cancelled in the app. If something goes wrong, contact us and we'll help.
  • For bookings made by phone or WhatsApp, call or message us to cancel.

2. Cancellations by drivers or PickupX

If a driver cancels before the trip starts, we try to find another driver for you. We may also cancel a booking if no driver is available, the goods are prohibited, or the booking looks fraudulent. You are not charged for a trip that didn't happen.

3. Customer refunds

Customers currently pay the fare to the driver in cash after delivery, so in most cases there's nothing to refund. If you believe you were overcharged, or a trip wasn't completed as booked, contact us within 48 hours with your booking number. We will review it with the driver and, where the complaint is valid, arrange a refund of the excess amount within 7 working days.

4. Online payments (driver platform fees)

  • Drivers can pay their PickupX platform fee online through our payment partner (HDFC Bank).
  • Failed payments: if money was debited but the payment failed, it is reversed automatically by the bank, usually within 5–7 working days.
  • Duplicate or excess payments: if you paid twice or more than was due, contact us. Verified amounts are refunded to the original payment method within 7 working days of approval.
  • Platform fees for completed trips are not refundable, except where a fee was charged in error.

5. How to request a refund

Call or WhatsApp +91 7587822911 or email support@pickupxpert.com with your registered mobile number, booking or payment details, and the reason. We reply within 2 working days.

Contact

LetsInvent Ventures LLP (PickupX)
Office No. 34, 1st Floor, Kamla Super Market, Telghani Naka, Station Road, Moudhapara, Raipur, Chhattisgarh 492001
Phone / WhatsApp: +91 7587822911 · Email: support@pickupxpert.com